Project Management

Why a renovation needs one person holding the whole picture

Sharon Cross · Interior Design & Project Management
An ambitious, well-resolved interior with custom joinery and high ceilings

Renovations rarely fail because of the design. They fail in the gaps. The thing the builder assumed the electrician already knew. The decision nobody made until it was too late to make it cheaply. The detail that quietly disappeared between three people who were each certain someone else had it covered.

After fifty years I've watched a lot of beautiful plans arrive at a disappointing finish, and it's almost never the drawings that let them down. It's the handovers. Someone has to hold the whole picture in their head, from the first sketch to the last cushion, and most homeowners try to be that person while also holding down a job and a family. They shouldn't have to.

Who is actually holding it all?

On a typical build you might have an architect, a builder, a kitchen company, an electrician, a tiler and a curtain maker, all doing good work in their own lane. What's missing is the person standing back far enough to see whether the finished room will feel the way it was meant to. The architect has moved on. The builder is focused on getting it watertight and signed off. Nobody's job, technically, is the feel of the place. That's the job I do.

A drawing tells you where the walls go. It doesn't tell you whether the room will feel right at seven o'clock on a winter evening. Someone has to be responsible for that.

A designer who manages doesn't lose the detail

When the same person who chose the tapware is also the one talking to the plumber, nothing gets quietly swapped for something cheaper behind your back. I've seen specified finishes "value-engineered" out of a job on a Friday afternoon because a homeowner wasn't there to notice. If I'm running it, I'm there. The vision and the build site are joined up, because they live in one head.

Decisions have an order, and a clock

Half of good project management is simply knowing what has to be decided before the next trade arrives. Where the wall niches go before the tiler starts. Which way the floorboards run before they're laid. Where every light switch and power point lands before the gib goes on. Get that sequence wrong and you're paying to open up finished work, which is where budgets quietly blow out. Get it right and the whole thing just flows.

Fifty years of the same phone numbers

The other thing experience buys you is trust. I've worked with many of the same builders, joiners, electricians and curtain makers for decades. People like Karl at Builtwell, who I've called on for more building jobs than I can count. They know how I work and I know what they're good at. When something unexpected turns up in an old house, and in an old house it always does, that shorthand saves days. You're not starting a relationship in the middle of a crisis.

None of this is glamorous. It's phone calls, timing and attention. But it's the difference between a renovation you endure and one you actually enjoy, and it's why my work has always been interior design and project management, not one or the other.

Thinking about a project and not sure who should run it?

If you're planning a renovation in Remuera or anywhere across Auckland, I'm happy to talk through how it might be managed, start to finish.

Get in touch
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